Return Refund

How long do I have to return my purchase?

Dubinik.com orders can be returned within 30 days of receipt of the order. Items must be returned in their original condition with all tags attached, making sure there is no wear and tear or color loss or other human-induced damage to the product.

If you find a serious defect or damage in the product after you receive it, or if it is a different size or color than the one you purchased, please contact us via our email (service@dubinik.com).

Refund Process

For returns, please contact customer service (service@dubinik.com) first, and we will promptly handle your request. Additionally, currently, return shipping costs will be borne by the customer, and the return address will be provided in email communication.

 After the refund, you will receive an automatic email notification confirming the successful refund.

Can I exchange the product?

We're sorry but we are unable to perform exchanges at this time.

When will I receive my refund?

Your refund will be processed within 3 to 5 business days once your return order has been received by our distribution center and will be credited to your original payment method.

How do I track my order?

Once your order has shipped, we will send you an email with the logistics information you need for your order, so you can keep track of where your shirts have gone.
If you don't remember your order number or have lost the email we sent you, you can contact our customer service (service@dubinik.com) via email we will contact you by email the next day to help you solve this problem as soon as possible.

Order note.

Dubinik will provide multiple shipping options so that your order can be shipped without restrictions and arrive in more efficient ways. Shipping and handling costs depend on the destination of your order, please fill in the correct label to determine the shipping cost, the delivery time posted is an estimate but will help you to determine if you choose this shipping option.

Please note that after you place your order, there is no way to change your order information in time, because we process orders very fast and customer service will forward the changes to the staff after receiving your changes, this process will take a little time, so our advice is that after you make sure your order information is correct, then click pay, this will save you a lot of tme.

Generally our delivery time is about a week, and usually orders can be delivered globally within 12 days, but sometimes there may be a slight delay due to local delivery policies and other reasons.
we can guarantee that the goods will be shipped as soon as possible, but we can not guarantee that the goods will not be affected after the shipment, there may be a period of delay in logistics, so please understand that.